FREQUENTLY ASKED QUESTIONS

If you can't find your answer below, don't hesitate to email us at hello@3in30podcast.com

 

Q: I don't see any journals?  When will they be back in stock? 
A: If we have run out of inventory, CLICK HERE and we will notify you when the next shipment will be in.

Q: Can I exchange or return an item? (Our most Frequently Asked Question)
A: You may return any items within 30 days of purchase, as long as they are unused, and in the original packaging, including a receipt or proof of purchase. Shipping costs on returns are the buyer’s responsibility, unless the return is a result of an error (you received an incorrect or defective item). Please contact our customer service team at hello@3in30podcast.com for questions/concerns.

Q: Can I cancel my order?
A: We know there might be some hesitation after a purchase. As long as your order has not shipped, we are happy to cancel it for you.

Q: How much is shipping?
A: Typically around $8.80, or FREE domestic shipping for orders of 2 or more journals.

Q: Is International Shipping Available?
A: Yes, if you pay the shipping.  If you have trouble with this, please email hello@3in30podcast.com

Q: Who pays for the duty fees and/or taxes on international shipments?
A: Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.

Q: What happens when my order is returned for undeliverable reasons?
A: There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically refund you on your original form of payment.

Q: How do I track my package?
A: Once your order ships, you will receive an email with a link to track your package.

Q: How long will it take to receive my order?
A: We will ship your order within 2-3 business days, unless otherwise noted on the product listings. Once it ships it usually takes 3-5 business days to get to you (sometimes more, sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse it is out of our hands.

Q: How do I use a discount code?
A: During the first step of checkout, click where it says "Have a discount code? Click here." Then enter your chosen code and click "Apply." Remember, you can only use one discount code at a time.

Q: Can I use more than one discount code on an order?
A: Our system will only allow one discount code to be used on an order.

Q: How do I edit my cart?
A: Click on the cart at the top right of the page.  This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please Note: sometimes on an iphone or ipad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

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